GATES and GATE ENTRY DEVICE INSTRUCTIONS VEHICLE ACCESS GATES
There are two vehicle access gates into Tanoan Community East. The Country Club gate is off Academy at Country Club/Rolling Hills, just east of Eubank. The Lowell gate is further east on Academy at Lowell Street. The Country Club gate is staffed 24/7, while the Lowell gate is fully automated and is not staffed. Residents may use either gate, and all gate remotes work at both gates. Residents are asked to use the right lane at the Country Club gate and leave the left lane for visitors that need to interact with the Community Patrol officer. Residents may use either lane at the Lowell gate, and may use either a remote or card. All guests, vendors, contractors, deliveries, commercial vehicles, etc. must use the Country Club gate. Vehicles pulling trailers are not allowed to enter through the Lowell gate. The vehicle access gates were installed to control access to the community, thus reducing traffic, slowing the traffic as it enters the community and providing a deterrent to individuals who have no legitimate business in the community. Please do not tailgate other cars through the gates – only one car at a time. Allow the gates to close and activate the gates with your access device. When opening the gates, please take precautions to make sure that unauthorized vehicles do not follow you. Unauthorized vehicles that do “tailgate” in behind your vehicle should be reported immediately. The gates do not provide security or guarantee safety, therefore every owner should take care in protecting their property as is reasonable and prudent. Each resident is responsible for their own security.
The entry gates are equipped with an automatic timer to close, therefore please remember to get through the gate promptly once it has fully opened.
INSTRUCTIONS TO EXIT VEHICLE GATES
The exit gate will automatically open when you drive your vehicle over the “exit loop” which is buried in the roadway. Simply approach the gate slowly, wait for the gate to open completely and proceed through promptly. Do not attempt to back up, as severe tire damage may result.
The exit gate will begin to close once it no longer senses a vehicle over the exit loop buried under the pavement on the inside of the gate. Therefore, make sure you have clear passage to clear the gate once you start through, and get through the gate promptly once it has fully opened. Do not tailgate, only one car at a time. If you do not have clear passage to clear the gate once you drive off the exit loop buried in the pavement, and have to stop before clearing the gate, it could close and cause damage to your vehicle. The Association and Management Company are not responsible for damage to vehicles caused by failure to follow these instructions.
In the event of a power failure, the gates are equipped with a battery backup system. The gates will automatically open when power is interrupted and automatically close when power is restored.
- The entry and exit gates are constructed of heavy steel and move automatically by use of electric motors.
- Do not stop your vehicle in such a manner that the gate can make contact with your vehicle.
- When exiting, do not attempt to back up, as severe tire damage may result.
- Do not touch the gates or the mechanical gate operating equipment.
- Children and pets should never be allowed to play on or around gates or gate operators.
- Do not stand or hang on gates or gate operators at any time.
- Gates are for vehicle use only. Damage and/or injury can occur with misuse. Use the pedestrian gates on the sidewalk when entering on foot or with a bicycle.
- Residents should use the gates properly. Residents and their guests are responsible for any damage they may cause to the gates.
- The Association and Management Company are not responsible for damage or injury that may occur to individuals or vehicles while using the gates.
GATE ENTRY DEVICES
The vehicle access gates at Tanoan Community East may be opened using a remote or a card (at the Lowell gate only). Residents may purchase a maximum of eight (8) devices (remotes and cards) per address.
Remotes: (Also called “clickers”. Gray case with 2 black buttons. Resembles a small garage door opener) Gate remotes work at both the Country Club gate and Lowell gate. The button marked 1 opens the arm and gate in the left lane, while 2 opens the right lane. Remotes will operate within approximately 35 to 50 feet of the gate. When within range, press the button on the remote for 2 to 3 seconds. The red light will light-up. Remember to allow the gate to open completely and proceed through the gate promptly. Begin pressing the button well before your reach the gate house. If you wait until you are at the gate house, you may have gone beyond the area that is in range with the antennas.
Maintenance If your gate remote is not working properly, first replace the battery. The gate remotes operate by sending a signal to the antenna at the gate operators. Just because the battery is strong enough to light the red light on the device does not mean it is strong enough to send the signal to the antenna. The gate remotes operate on 12-volt type MN21 alkaline batteries, and these batteries should last approximately one year, depending on use. Replacement batteries are available at Radio Shack and other local retail stores.
If you have changed the battery and your remote is still not working properly, contact the Manager for assistance. Remotes have a 30 day warranty from the date of purchase. Cards do not have warranties.
Cards: (Lowell gate only) To open the gate, touch the card to the yellow card reader. There are 2 card readers at the Lowell gate – one in the left lane by the gate house, and one in the right lane in line with the gate house. Please note there is no front, back, up or down to the card; the card can be presented in any direction. Access will be granted when the card reader light turns green. Allow the gate to open completely and proceed through the gate promptly. Note that the cards are plastic and can break if bent or folded. Exposure to direct sunlight, extreme cold, heat, water, or strong magnets can damage the card and render it inactive.
To Purchase Devices: Homeowners in Tanoan Community East may purchase access devices from the Association through the management company – HOAMCO – at the management office at 10555 Montgomery Boulevard N.E., Building One, Suite 100. Homeowners should call first to be sure the Manager is in – 338-0000. The cost for additional or replacement devices are $7.00 for each card and $45.00 for each remote. Prices are subject to change. We are unable to accept cash, debit, or credit card payments. Checks or money orders only, please – payable to HOAMCO. Remotes carry a warranty for 30 days from date of purchase. Cards do not come with a warranty.
Residents may purchase a maximum of eight (8) devices (remotes and cards) per address.
The association does not replace broken or malfunctioning devices after the 30-day warranty period. You will need to purchase a new device. If a device is not working, you should check with the Manager to be sure it is programmed in the computer properly (we will need the 5-digit number on the device), and make sure your remote has a fresh battery. Like all mechanical items, remotes and cards do eventually wear out and have to be replaced.
When you sell your home, you should give the gate devices to the new owner, just as you would the garage door opener. Refunds or credits are not issued for gate devices when a homeowner sells their home. New owners must contact the Manager to have the devices activated in their name.
Lost or stolen gate entry devices should be reported to the Association Management office immediately so they may be deactivated.
PEDESTRIAN ACCESS GATES
The pedestrian access gates along the sidewalk at the Lowell gate may be opened using a code that is provided to homeowners.
Any gate operating problems should be reported to Community Patrol as soon as possible at (505) 294-9066.
Battery Replacement Door King Gate Devices How to find the device number The five-digit device number on your gate remote and/or card must be programmed into the gate system in order for it to work. Each device has a unique number. This is where you can find the device number: For Remotes: The five-digit device number is on a white label on the back of the device. If you have the remote in a visor clip you will need to remove it to see the label. Look at the numbers carefully (with a magnifying glass if necessary), as zeros sometimes look like an eight. OLD STYLE NEW STYLE If the label has worn off or is not legible, the old style devices have another label inside the case. You will need to remove the small screw and open the case to find the inside label. If you can’t find a label anywhere on the device, contact the management office. For Cards: The five-digit device number is located in the right corner of the card – either top or bottom. Some cards have the five-digit number at the beginning of the row of numbers, and some at the end – but it will be a five-digit number.
Gate Procedures for Admitting Guests and Contractors
Please remind your guests and contractors of the following procedures for entering the Country Club gate – Left lane:
1. Roll down your window
2. Give your first and last name. Spell your last name.
3. State your destination. Give the name and address of the resident you are visiting.
4. Wait for the attendant to record your license number. When arm goes up, proceed slowly.
It is essential that we have control of who enters our community. Make sure your guests and contractors are prepared to provide this information at the gate. If they have this information ready, it will get them through the gate faster and help prevent backups.